FAQ

Other brands/items than published?
YES, but we cannot take everything in stock. Eheim, JBL, Aquatlantis, .... are on demand.
Prices & info : info@aquaria-antwerp.be

Spare parts?
YES, many available in stock, other on demand, but not published.
Prices & info : info@aquaria-antwerp.be

When are certain items available again and what will be the price?
Best answer : we do NOT know. We depend on many factors : aircargo, season, quarantine, availability, currency rates, corona,  ... .
Check regularly online. We only publish what we have available  = up-to-date at all time.

Can we pay with ecocheques?
No ecocheques. We accept bancontact (card, wifi, app), maestro, cash, all credit cards, prepay banktransfer.

Do you take back fish?
We prefer NOT to take back fish. Better to make someone else happy.
 If you have no other place to take the fish, you can LEAVE them FOR FREE.

Aquarium wood?
Wood for aquarium is a natural product. It has NOT been treated with chemicals.
It is recommanded to soak the wood for 2 weeks upto 2 months (depending on the piece) before putting in the fish tank.
During that period the wood will sink slowly, will color the water and the forgotten particles of bark will rot (white film/layer).

Dead fish after purchase?
Please document well (picture, video, ticket number, ticket date, ticket amount) in order to avoid unnecessary discussions.
Were are NOT responsable for the transport if it is NOT done by our services.  Every sale can be tracked. No losses in our tank = no refund!
Proof sent before opening the sealed bag is more credible.

Tailor sized aquarium?
All sizes are possible. You want a price offer?
Please send per email as much info as possible : size (Length x Depth x Height), mm glas, silicone color, rimeless - edged - connections, normal glass - extra clear, ...

Do you also deliver live fish?
Yes, Aquaria Antwerp is authorised to deliver live ornamental fsh all over EU (N°TR1100500)

Watervalues at purchase?
After arrival, original watervalues are adapted over several days/weeks to neutral tapwatervalues. Because of this there are as little as possible difficulties for adapting to your tankwater. Check our watervalues on https://www.pidpa.be/ons-aanbod/je-gemeente/aartselaar > "kontichsesteenweg".